For RTW pieces in stock:
•Delivery within Accra will be processed and delivered within 24hrs after receipt via Dispatch service.
•Delivery within Ghana will be processed and shipped 24hrs – 72hrs via DHL or FedEx.
•Delivery outside of Ghana will be processed and shipped 3-7 business days via DHL or FedEx
•Pre-Ordered items will be processed and shipped 2-4 weeks after receipt.
Shipping for Custom Made Gowns will be delivered 3- 4 weeks prior to event date.
Please note that some countries may require you pay tax upon receipt of your package. We recommend you contact your local custom office or tax office on clarity of cost before placing your order.
Exchange and Return policy
While B’venaj does not offer cash refunds, we will however issue a B’venaj store credit on fully priced (RTW) items ONLY which can be used on your next purchase provided item purchased is in good condition and returned:
•With all tags attached
•With original package
•Within 8 business days of purchase
* We do not accept returns on SALE items.