Shipping Within Ghana

Processing Time: Orders are processed within 1-5 working days.
Delivery Time:

• Accra: 1-2 business days via courier, after processing.
• Other Regions: 2-5 business days via DHL Express, after processing.

International Shipping

Processing Time: Orders are processed within 3-5 business days.
We ship internationally via DHL Express. Delivery times vary by destination, typically taking 7-14 business days.
Customs Fees/Import Duties: These are the responsibility of the customer.

Delivery Costs

Delivery fees are calculated at checkout based on your location.

Order Tracking

Once your order is shipped, you will receive a tracking number to monitor your package’s journey.

Returns & Exchanges

How to Initiate a Return/Exchange:

• For Local Orders in Accra: Contact us within 48 hours of receiving your order.
• For Orders Outside Accra: Contact us within 5 days of receiving your order.
• For International Orders: Contact us within 14 days of receiving your order.

A store credit may be issued for items returned after the specified period.
Please Note: Shipping fees and import duties are non-refundable.

Conditions for Returns:

• Items must be returned unworn, unwashed, with all tags attached and in the original packaging.
• Sale items and gift cards are non-refundable.

Refunds will be processed as store credit, minus shipping costs.
Shipping costs for returns are the customer’s responsibility, except when the item is faulty or incorrect.

Exchanges:

• If the new item is of equal value, we will process the exchange.
• If the new item costs more, the customer will pay the difference. If it costs less, the difference will be refunded as store credit.
• The exchanged item will be shipped once we receive the original. Delivery costs for the replacement item may apply.

Defective Items

If you receive a defective item or one that doesn’t match the description:

• Contact us within 48 hours of receiving your order at shop@bvenaj.com, including photos of the defect, or visit our store with the item.
• Once inspected and confirmed, we will provide a replacement or full refund, including shipping costs.

Contact Us

For any assistance, please reach out:
Address: B’VENAJ, C154/14 Sapele Crescent Street, Dzorwulu, Accra. (Digital Address: Nii Yebuah St. GA-122-3138)
Email: shop@bvenaj.com
Phone: +233 546 332304